Elevated error rates and response times for DHL Express

Incident Report for InfoPlus

Resolved

This incident has been resolved.

Posted Apr 29, 2019 - 17:49 CDT

Monitoring

We are no longer seeing a high volume of errors from the DHL Express API. We will continue to monitor until the carrier has confirmed that the issue is resolved.

Posted Apr 29, 2019 - 14:23 CDT

Identified

The carrier has acknowledged that their API is experiencing degraded performance. We have escalated the issue and we'll continue to monitor the situation and post updates on this page as they become available.

Posted Apr 29, 2019 - 11:48 CDT

Investigating

We are currently experiencing elevated error rates and response times for DHL Express. We'll continue to monitor the situation and post updates on this page as they become available.

Posted Apr 29, 2019 - 10:24 CDT

This incident affected: Infoplus Web Application.