Postmortem -
Read details
Feb 27, 10:50 CST
Resolved -
EasyPost has completed a rollback of the deployment that caused intermittent errors. All EasyPost actions, including rate requests and label creation, are now functioning normally.
Other carrier APIs were not impacted.
Thank you for your patience while we worked with EasyPost to resolve this issue.
Feb 26, 16:56 CST
Monitoring -
EasyPost has completed a rollback of the deployment causing intermittent errors. The issue affecting rate requests, label creation, and other EasyPost-related actions has been resolved.
Other carrier APIs were not impacted.
We will continue to monitor the service, and customers should now experience normal EasyPost functionality.
Feb 26, 16:17 CST
Update -
We have confirmed that the issue affecting EasyPost is related to a recent deployment on their platform. EasyPost is actively rolling back the change, which should resolve the intermittent errors experienced when requesting rates, creating shipping labels, or performing other EasyPost-related actions.
Other carrier APIs are not impacted.
Next Update:
We will provide an update once EasyPost confirms the rollback is complete and the service is stable.
Feb 26, 15:36 CST
Update -
We have identified that this issue is affecting only EasyPost. Other carrier APIs are not impacted.
Customers using EasyPost may experience intermittent errors when requesting rates, creating shipping labels, or performing other EasyPost-related actions.
Our team is actively investigating the cause and working with EasyPost to resolve the issue. We will post additional updates on this status page and notify customers when the issue is resolved.
Next Update:
We will provide another update on this page once there is a material change.
Feb 26, 15:17 CST
Investigating -
We are currently investigating an issue impacting communication with certain carrier services.
Some customers may experience errors when requesting rates, creating shipping labels, or during other carrier-related actions. The issue appears to be intermittent.
Our team is actively working to identify the cause and will provide updates as more information becomes available.
Next update will be shared within one hour or sooner if there is a material change.
Feb 26, 15:04 CST