All Systems Operational
Infoplus Web Application Operational
Infoplus API Operational
Infoplus Support Site Operational
Infoplus Mobile Floor Apps Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 4, 2022

No incidents reported today.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022
Resolved - We are seeing decreased error rates when attempting to buy labels through the UPS/UPSMI API.
Sep 29, 16:31 CDT
Monitoring - We are continuing to monitor the UPS/UPSMI rating API and will provide more updates as error rates lower. No other carriers/services are affected.
Sep 29, 14:53 CDT
Investigating - An issue has been identified with the UPS/UPSMI rating API which is causing some customers to receive error messages when attempting to ship via UPS or UPSMI. We are closely monitoring the situation and will update as soon as the error rates lower.
No other carriers are affected.

Sep 29, 12:02 CDT
Sep 28, 2022
Resolved - This incident has been resolved. After provisioning our newest web server, all alarms have returned to green and all servers have become stable. We will continue to monitor the situation.
Sep 28, 13:34 CDT
Monitoring - We are monitoring our logs and traffic while investigating reports of AWS outages.
Sep 28, 12:25 CDT
Identified - At this time, we are investigating reports of AWS experiencing instability but we did increase our resources on our system by provisioning a new server for web/API traffic.
Sep 28, 12:24 CDT
Investigating - We are currently investigating this issue.
Sep 28, 11:34 CDT
Sep 27, 2022

No incidents reported.

Sep 26, 2022
Resolved - This incident has been resolved.
Sep 26, 17:11 CDT
Update - We are continuing to monitor the fix we have in place; orders are flowing out of pending in an orderly fashion.
Sep 26, 15:00 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 13:04 CDT
Update - We have identified the issue and a fix has been put in place. We are monitoring the situation as pending orders are queueing up to get into the correct status.
Sep 26, 12:57 CDT
Investigating - An issue has been identified with orders coming off pending within Infoplus. This issue means you will see delays in orders coming into the system before they get to the "On Order" status.

We are currently investigating and will provide an update as we learn more.

Sep 26, 11:38 CDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.