We’re seeing significant improvements today and will continue to monitor performance while identifying additional opportunities for optimization. If users are still experiencing slowness, we recommend reviewing your site's triggers, scripts, and API usage to identify areas where processing can be reduced. Thank you for your patience as we work to ensure a smooth experience for everyone.
Posted Dec 04, 2024 - 12:33 CST
Update
We are aware of the current system speed challenges and want to assure you that our support and engineering teams are actively working to maintain smooth order processing.
Due to the high shipping volumes with major carriers like UPS, USPS, and FedEx, there have been intermittent issues with carrier performance. We’ve notified our postage partners, and they are in communication with these carriers to address any disruptions promptly.
We appreciate your patience and understanding as we work to keep things moving as efficiently as possible.
Posted Dec 03, 2024 - 13:15 CST
Monitoring
Some users are reporting reduced speeds due to the high volume of traffic that accompanies Cyber Monday sales. We are actively monitoring and taking every opportunity to improve and tweak where we can and will continue to do so.
Posted Dec 02, 2024 - 16:16 CST
This incident affected: Infoplus Web Application, Infoplus API, and Infoplus Mobile Floor Apps.