Shopify Webhook Delays

Incident Report for Infoplus

Resolved

Shopify has provided an update that they have resolved the issue with webhooks.

Contact Infoplus Support if you have any further issues or questions.

Posted Feb 23, 2022 - 17:14 CST

Update

We are continuing to investigate this issue.

Posted Feb 23, 2022 - 17:13 CST

Investigating

There is a known issue with Shopify webhooks that may cause delays in the posting of orders and order updates between Shopify and Infoplus.

We are monitoring Shopify's status page and will provide updates as they come.

Shopify's status page can be found at: https://www.shopifystatus.com/

Posted Feb 23, 2022 - 14:54 CST

This incident affected: Infoplus Web Application and Infoplus API.