EasyPost API Service Errors

Incident Report for InfoPlus

Postmortem

Post-Incident Summary: EasyPost Service Errors

Incident Duration: Feb 26, 2026, 2:43PM CST – Feb 26, 2026, 4:00PM CST
Status: Resolved

What happened
A recent deployment on EasyPost’s platform caused intermittent errors when processing certain requests. This resulted in failures for some EasyPost actions, including rate requests and label creation.

Impact
Customers using EasyPost experienced intermittent errors during carrier-related actions. Other carrier APIs were not impacted.

Resolution
EasyPost identified the issue and completed a rollback of the deployment. Service was restored, and we monitored the system to confirm stability before fully resolving the incident.

Prevention / Next steps
We are working with EasyPost to improve detection and communication around similar issues in the future. We will also continue monitoring carrier integrations to ensure faster identification and response.
Thank you for your patience while we worked to resolve this issue.

Posted Feb 27, 2026 - 10:50 CST

Resolved

EasyPost has completed a rollback of the deployment that caused intermittent errors. All EasyPost actions, including rate requests and label creation, are now functioning normally.

Other carrier APIs were not impacted.

Thank you for your patience while we worked with EasyPost to resolve this issue.

Posted Feb 26, 2026 - 16:56 CST

Monitoring

EasyPost has completed a rollback of the deployment causing intermittent errors. The issue affecting rate requests, label creation, and other EasyPost-related actions has been resolved.

Other carrier APIs were not impacted.

We will continue to monitor the service, and customers should now experience normal EasyPost functionality.

Posted Feb 26, 2026 - 16:17 CST

Update

We have confirmed that the issue affecting EasyPost is related to a recent deployment on their platform. EasyPost is actively rolling back the change, which should resolve the intermittent errors experienced when requesting rates, creating shipping labels, or performing other EasyPost-related actions.

Other carrier APIs are not impacted.

Next Update:
We will provide an update once EasyPost confirms the rollback is complete and the service is stable.

Posted Feb 26, 2026 - 15:36 CST

Update

We have identified that this issue is affecting only EasyPost. Other carrier APIs are not impacted.

Customers using EasyPost may experience intermittent errors when requesting rates, creating shipping labels, or performing other EasyPost-related actions.

Our team is actively investigating the cause and working with EasyPost to resolve the issue. We will post additional updates on this status page and notify customers when the issue is resolved.

Next Update:
We will provide another update on this page once there is a material change.

Posted Feb 26, 2026 - 15:17 CST

Investigating

We are currently investigating an issue impacting communication with certain carrier services.

Some customers may experience errors when requesting rates, creating shipping labels, or during other carrier-related actions. The issue appears to be intermittent.

Our team is actively working to identify the cause and will provide updates as more information becomes available.

Next update will be shared within one hour or sooner if there is a material change.

Posted Feb 26, 2026 - 15:04 CST

This incident affected: EasyPost API.