Database Server Instability

Incident Report for Infoplus

Resolved

All servers have recovered.

Posted Apr 10, 2024 - 11:51 CDT

Update

Infoplus Users will start being able to log back into the servers at this time though you may experience latency. We appreciate your patience.

Posted Apr 10, 2024 - 11:46 CDT

Identified

At 11:20am, our Engineering team identified an issue with our database server and are implementing a fix as of 1135am CST. Right now, if you try to log into an Infoplus site, you receive a 504 as we recover operations. We appreciate your patience.

Posted Apr 10, 2024 - 11:37 CDT

Investigating

We are investigating instability in our database. You experience 504 Gateway Errors at this time.

Posted Apr 10, 2024 - 11:29 CDT

This incident affected: Infoplus Web Application, Infoplus API, Infoplus Support Site, and Infoplus Mobile Floor Apps.