Infoplus System Instability

Incident Report for Infoplus

Resolved

The situation has been fully resolved and all systems are functioning as normal.

Posted Nov 28, 2022 - 13:29 CST

Update

We are continuing to monitor our fix but we can report that all systems are back online. All orders are queued up and flowing into the system; users do not need to push orders a second time.
If you have any processes that aren't back online, please reach out to our support team with the process number.

Posted Nov 28, 2022 - 12:53 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 28, 2022 - 12:27 CST

Identified

Infoplus is experiencing some system instability due to high usage. We have already taken steps to remedy this issue and will update as soon as possible with a resolution.

Posted Nov 28, 2022 - 12:05 CST

This incident affected: Infoplus Web Application and Infoplus API.