On March 15th, there was a failed database cluster process where only one of our two instances in the cluster was receiving connections. This persisted throughout the evening on the 15th and into the 16th, when we had system-wide slow processing speeds.
Today, our system reinstated the connection to all instances in the database cluster and during that time our engineers restarted all systems to refresh the database connection, which resulted in the system-wide outage from 1140am - 1240pm CST.
We are currently setting up new alarm points to alert the Development Team of any potential for failure in the database cluster.
All systems are now operational. If you continue to experience downtime or slower processing times, please contact Infoplus Support.