Infoplus Support Ticketing site- reCAPTCHA is blocking submission of some users new tickets
Incident Report for Infoplus
This incident has been resolved.
Posted Nov 23, 2020 - 08:51 CST
We are continuing to monitor for issues. If you encounter the reCAPTCHA problem, please log out of your Support portal account and resubmit your ticket. If you still experience the issue, please submit your ticket via email to: and let us know if you need the priority level set to Medium or High, and tickets default to Low. Thank you!
Posted Nov 11, 2020 - 11:13 CST
We are continuing to monitor for any further issues.
Posted Nov 10, 2020 - 09:21 CST
We are in contact with our ticketing software partner and working with them to identify a permanent fix. Until the permanent fix is released, please log out of your support portal account and submit a ticket without signing in: More information will be coming soon!
Posted Nov 09, 2020 - 17:52 CST
The issue has been identified and a fix is being implemented.
Posted Nov 09, 2020 - 16:02 CST
We are currently investigating this issue. If you need to submit a ticket, please email, and a ticket will automatically be created for you. If the priority level needs to be Medium or High, please notify us in your email. Tickets will come in with automatic Low priority unless otherwise noted.
Posted Nov 09, 2020 - 12:18 CST
This incident affected: Infoplus Support Site.