Oct 13, 16:37 CDT
The issue with fulfillment processing and order entry has been resolved. Root cause has been identified and measures are being taken to mitigate issues like this in the future. We will be conducting a post mortem and will provide an incident report in the near future.
Oct 12, 14:15 CDT
We have deployed a patch which we believe resolves the underlying issue that was impacting Fulfillment Processing.
We have also identified the fact that the root cause of this problem was impacting more areas of Infoplus, besides just Fulfillment Processing. In particular, Order entry, across various channels has been effected. Other components of Infoplus may have also been impacted.
We are currently monitoring the patch that we have deployed. If you experience any errors, please submit them to our support team.
Oct 12, 10:11 CDT
We've identified the issue with fulfillment processing and are currently preparing a patch to resolve the issue.
We will provide an update once the patch has been tested and released.
Oct 12, 08:59 CDT
An issue has been reported with fulfillment processing within Infoplus.
We are currently investigating and will provide an update as we learn more.
Oct 12, 07:58 CDT