All Systems Operational

Infoplus Web Application Operational
Infoplus API Operational
Infoplus Support Site Operational
Infoplus Mobile Floor Apps Operational
EasyPost Asendia USA Operational
EasyPost Australia Post Operational
EasyPost Canada Post Operational
EasyPost DHL eCommerce Solutions Operational
EasyPost DHL Express Operational
EasyPost FedEx Operational
EasyPost FedEx SmartPost Operational
EasyPost Globegistics Operational
EasyPost Ontrac Operational
EasyPost OSM Worldwide Operational
EasyPost UPS Operational
EasyPost UPSDAP Operational
EasyPost UPS SurePost Operational
EasyPost UPS Mail Innovations Operational
EasyPost USPS Operational
EasyPost LSO Operational
EasyPost Webhooks Operational
EasyPost API Operational
EasyPost Tracking Operational
EasyPost Address Verification Operational
EasyPost USPS Postage Purchases Operational
EasyPost Website Operational
HubSpot CRM Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled maintenance Oct 23, 2025 22:00 - Oct 24, 2025 00:00 CDT

We will be undergoing scheduled maintenance during this time.
Posted on Oct 20, 2025 - 09:18 CDT
Oct 22, 2025

No incidents reported today.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Amazon Web Services (AWS) Service Outage
Postmortem - Read details
Oct 21, 10:00 CDT
Resolved - AWS has confirmed full resolution of their earlier outage, and all InfoPlus systems continue to operate normally. We have not observed any new issues, and all services remain fully functional.

This incident is now considered resolved. Our team will continue to monitor performance to ensure continued stability across all systems.

A detailed post-mortem outlining the impact, timeline, and follow-up actions will be published on our status page and distributed via email tomorrow, October 21st, 2025.

For those interested in more technical details regarding the AWS outage itself, please visit the AWS Service Health Dashboard found here: https://health.aws.amazon.com/health/status.

Thank you for your patience and understanding while we worked through this issue alongside AWS. If you experience any lingering issues, please contact our support team at https://www.infopluscommerce.com/support/new-ticket.
Oct 20, 18:05 CDT
Update - All InfoPlus systems have remained stable and are now fully operational. We have not observed any new issues, and all services continue to function as expected.

While our cloud provider, AWS, has not yet marked their incident as fully resolved, InfoPlus systems are performing normally. Our team will continue to monitor closely until AWS confirms full restoration.

We will provide an update - and potentially mark this incident as resolved - as soon as AWS confirms full recovery or additional information becomes available.

If you experience any lingering issues, please reach out to our support team at https://www.infopluscommerce.com/support/new-ticket.
Oct 20, 16:00 CDT
Update - Systems have continued to remain stable as our cloud provider, AWS, works toward a full resolution of the earlier outage. We have not observed any new issues, and all previously affected services continue to operate normally.

Our team remains in close contact with AWS and will continue to monitor the situation closely. If you’re still experiencing any related issues, please reach out to our support team at https://www.infopluscommerce.com/support/new-ticket.

We’ll provide another update by 4:00 PM CST, or sooner if there are any significant changes.
Oct 20, 14:11 CDT
Update - Following earlier disruptions this morning, systems have remained stable as our cloud provider, AWS, continues working toward a full resolution of the outage. We have not observed any new issues, and affected services are operating normally at this time.

Our team remains in close contact with AWS and will continue to monitor the situation closely. If you’re still experiencing any related issues, please reach out to our support team at https://www.infopluscommerce.com/support/new-ticket.

We’ll provide another update by 2:00 PM CST, or sooner if there are any significant changes.
Oct 20, 12:00 CDT
Update - We continue to monitor the situation closely as our cloud provider, AWS, works toward a full resolution of the earlier outage. Systems have remained stable over the past hour, and we’re maintaining increased visibility across all affected services to ensure continued recovery.

If you’re still experiencing any related issues, please reach out to our support team at https://www.infopluscommerce.com/support/new-ticket for assistance.

We’ll provide another update by 12:00 PM CST, or sooner if there are any significant changes.
Oct 20, 11:00 CDT
Update - We are beginning to see signs of recovery as our cloud provider, AWS, continues to address the underlying outage. While overall system stability is improving, some services may continue to experience intermittent issues.

The affected areas include, but are not limited to: Insert & Update Triggers, Audits, Parcel Labels, Shopping Cart Connections, and Order Emails.

Our team is continuing to monitor closely and is coordinating with AWS. We will share another update by 11:00 AM CST or sooner if additional progress is made.
Oct 20, 09:45 CDT
Monitoring - Our cloud provider continues to experience an outage causing intermittent issues across multiple services impacting our systems.

Our team is closely monitoring the situation and remains in contact with the provider for updates.

While there is currently no estimated resolution time, we will provide another update by 10:00 AM CST or sooner if new information becomes available.
Oct 20, 08:50 CDT
Identified - Our cloud provider is experiencing an outage that may affect service performance and availability.

We’re actively investigating and will provide another update no later than 9:00 AM CST.
Oct 20, 08:03 CDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

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