tag:status.infopluscommerce.com,2005:/historyInfoplus Status - Incident History2024-03-28T10:47:32-05:00Infoplustag:status.infopluscommerce.com,2005:Incident/202467342024-03-28T22:00:00-05:002024-03-14T15:09:57-05:00Infoplus Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CDT - Mar <var data-var='date'>29</var>, <var data-var='time'>00:00</var> CDT</strong></p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:09</var> CDT</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:06</var> CDT</small><br><strong>Scheduled</strong> - Infoplus will be undergoing scheduled maintenance from 10:00pm - 12:00am CT on Thursday March 28, 2024. Your access to Infoplus may be interrupted during this time period.</p>tag:status.infopluscommerce.com,2005:Incident/203510932024-03-25T15:16:49-05:002024-03-25T15:16:49-05:00FedEx experiencing API instability<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:16</var> CDT</small><br><strong>Resolved</strong> - FedEx's API activity appears to have resumed normal function.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>09:05</var> CDT</small><br><strong>Monitoring</strong> - FedEx is showing API instability and may have inconsistent service. Please refer to their status page as needed.</p>tag:status.infopluscommerce.com,2005:Incident/201946192024-03-14T15:06:41-05:002024-03-14T15:06:41-05:00Intermittent instances of delayed shipping label generation<p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>15:06</var> CDT</small><br><strong>Resolved</strong> - We are pleased to announce the resolution of the shipping label generation issue that some of our users experienced starting from February 26, 2024, at 17:38:43.820, which persisted until March 12, 2024, at 18:21:50.350. After a detailed investigation, our team identified that the core of the problem was related to processing delays at our partner’s, EasyPost, instance of AWS.<br /><br />We encountered some challenges with receiving timely updates from our partner, but through diligent monitoring and analysis, we have observed that the issue has been effectively resolved, with no further instances reported as of March 12th. In our commitment to ensuring a seamless experience for our users, we have proactively implemented additional safeguards designed to preemptively address any potential future disruptions related to label generation processing times.<br /><br />It’s important to note that our clients utilizing eHub services were not affected by this issue, thanks to a specialized workaround that had already been implemented by the eHub team.<br /><br />We want to extend our sincerest appreciation for your patience and trust as we navigated and ultimately resolved this challenge within our ecosystem. Ensuring the reliability and efficiency of your operations remains our top priority.<br /><br />Should you have any further concerns or require assistance, please do not hesitate to reach out to our support team.<br /><br />Thank you for your continued support.</p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>09:40</var> CST</small><br><strong>Investigating</strong> - We're aware of an uncommon issue sporadically occurring wherein users experience a delay in generating shipping labels when fulfilling. Our engineers are working with our partners to determine a solution.<br /><br />If users are stuck on a specific fulfillment process/order and are unable to ship, contact support with a list of affected shipments and their corresponding orders. Our team will remove them, allowing you to continue your operations.<br /><br />Note: Users using eHub will not experience this due to a workaround their team has implemented on their site. <br /><br />Further updates will be shared here.</p>tag:status.infopluscommerce.com,2005:Incident/201588782024-03-05T10:02:45-06:002024-03-05T10:02:45-06:00FedEx experiencing issues<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>10:02</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:11</var> CST</small><br><strong>Investigating</strong> - FedEx is experiencing degraded performance. Please refer to their status page for further updates.</p>tag:status.infopluscommerce.com,2005:Incident/201141842024-03-03T20:00:23-06:002024-03-03T20:00:28-06:00Infoplus system performance update<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>20:00</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved. All systems are operating at optimal speeds. We appreciate your patience!</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>17:17</var> CST</small><br><strong>Monitoring</strong> - WEEKEND UPDATE:<br />A fix has been deployed from our test environment into production. During this time, all scheduled jobs are being recycled and rescheduled and you may experience delays if you are using the application. <br /><br />CURRENT STATUS:<br />1. All Order jobs have been cycling to Pending in less than 2 minutes<br />2. All Shopping Cart order and inventory syncs are flowing in the 15-minute window<br />3. Smart Filter triggers are firing as expected<br />4. Item tables are loading inventory in the default 15 minute sync window<br />5. Fulfillment plans and parcel labels are being produced in a timely manner depending on the size of the plan<br /><br />We will continue monitoring the system throughout the evening and anticipate returning to an optimal state by early Monday morning. We appreciate your patience during this time!</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>20:22</var> CST</small><br><strong>Update</strong> - WHAT YOU CAN EXPECT TOMORROW 3/2/24:<br />Starting at 11am CST, the Infoplus Development team will begin deployment of the database updates from the QA environment. We are expecting the application to be unavailable from 11am CST-1pm CST. After 1pm, the application will be live, but the deployment's second half will start. This entails all processing jobs being retriggered which may cause some delays in your productivity. <br /><br />EXPECTATIONS FROM THIS DEPLOYMENT:<br />1. All Order jobs will go from ~30 minutes on Pending back to less than 2 minutes<br />2. All Shopping Cart order and inventory syncs will flow in the 15 minute window<br />3. Smart Filter triggers will fire as expected<br />4. Item tables will load inventory in the default 15 mninute sync window<br />5. Fulfillment plans will go from ~2 hours to the normal speed depending on size of the plans</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>16:39</var> CST</small><br><strong>Update</strong> - WEEKEND UPDATE:<br /><br />We will continue our efforts tomorrow with the deploy to production and send out a timeline with start and anticipated end times. <br /><br />UPDATES FROM TODAY:<br />Our team has implemented necessary application changes today to our QA environment to ensure seamless integration with the updated database systems. This involved technical adjustments to ensure that our applications communicate effectively with the new database configurations. We’ve undertaken a thorough review of our system’s architecture to ensure it meets our high standards for reliability and scalability. While the architecture has been deemed robust, we continuously seek ways to optimize performance. A comprehensive suite of tests was conducted, covering all critical aspects of our service including order processing, fulfillment, inventory management, billing, and more. These tests are crucial for ensuring that our service remains reliable and efficient.<br /><br />WHAT YOU CAN EXPECT:<br />We are committed to continuously improving our services and infrastructure to meet and exceed customer expectations. A deployment is scheduled to bring these improvements live, and we will provide further updates with specific timelines as we proceed. This update is part of our ongoing efforts to ensure our systems are performing at their best, offering you a reliable and efficient service.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>18:56</var> CST</small><br><strong>Update</strong> - Our team has been working to diligently address the issues resulting from the upgrade last weekend. While we have seen improvements, we are still experiencing issues associated with the mandatory database update. Resolving this issue swiftly and effectively is our top priority.<br /><br />We have discussed and decided on the best path toward restoring normal operational capacity and are building a plan to execute on that. More updates will be shared here as they materialize, such as the details, expected impact, and sequence of events.<br /><br />Thanks so much for sticking with us. The patience and encouragement you have shown us is tremendously appreciated.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>14:55</var> CST</small><br><strong>Identified</strong> - On Sunday, to further improve our system speed and scalability, we released a database upgrade specifically centered around increasing our job processing functionality. <br /><br />Normal protocols and procedures were followed during this upgrade and several database schema settings were adjusted by default as a result of rolling out the new improvements. <br /><br />Some of those schema adjustments have inversely impacted our job functionality. You may be experiencing this issue in your environment. Most commonly, our alert system indicates stuck processes or orders slowly coming off pending status. While these areas of the application are slower to respond than normal, processes are still flowing. Your data is safe, secure, and accurate - data integrity has not been affected.<br /><br />We take this issue very seriously and have an “All Hands on Deck” approach to implement a solution as quickly as possible. We are committed to improving our internal and external processes to avoid this scenario in the future. <br /><br />We have already made improvements internally that will provide additional advanced notifications to our customers alerting them of upcoming off-calendar releases. We are working to determine the best release window for future off-calendar releases to better serve the needs of our international customer base with minimal interruption. <br /><br />We thank you for trusting us and allowing us to make this right. More information will be provided throughout this situation.<br /><br />In the meantime, we are leveraging our alert notifications and manually kicking off all stalled processes. While we have several team members dedicated to this effort, if you need to report an issue with any process please REACH OUT TO SUPPORT with “Process Help Needed” in the subject line.</p>tag:status.infopluscommerce.com,2005:Incident/201324242024-03-01T08:52:26-06:002024-03-01T08:52:26-06:00Infoplus processing errors<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:52</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved and fulfillment is functioning as intended.</p><p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:27</var> CST</small><br><strong>Investigating</strong> - We are investigating an issue with processing orders into Fulfillment. We will update as soon as we know more.</p>tag:status.infopluscommerce.com,2005:Incident/201005272024-03-01T08:26:35-06:002024-03-01T08:26:35-06:00Infoplus Database Maintenance Update<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>08:26</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:22</var> CST</small><br><strong>Monitoring</strong> - Summary of Events:<br />Initial Notification: In January, AWS announced a mandatory upgrade requirement for Infoplus from their current MySQL database to the most recent version, to ensure continued performance and security compliance.<br /><br />Scheduled Upgrade Plan: The Infoplus Development team scheduled the upgrade for Sunday, February 25th, with a maintenance window from 12:00 PM to 5:00 PM. This upgrade addressed the changes enforced by AWS and maintained optimal system performance.<br /><br />Upgrade Process:<br />QA Environment Upgrade: Initially, the team upgraded the Quality Assurance (QA) environment to identify and resolve any potential issues before deploying changes to the production environment.<br />Production Upgrade Attempt: Following successful QA testing, the team attempted to push the update to the production environment.<br />Issues Encountered: The production upgrade was unexpectedly blocked due to unforeseen issues, preventing the completion of the upgrade as planned.<br /><br />Impact on Services:<br />Order Processing Speed: There is a noticeable slowdown in the processing of orders, affecting operational efficiency.<br />Data Interruption Errors: Users may experience intermittent errors impacting data reliability and access, particularly non-ASCII characters like emojis.<br />Audit Log Delays: The generation and integration of audit logs into the system are experiencing general slowness, affecting monitoring and tracking capabilities. All logs are still in queue and being added as quickly as possible.<br />Timezone Display Issues: Users will notice timestamps displayed in UTC instead of their local timezone.<br />Bulk Upload: Bulk upload is experiencing difficulties with the drag and drop / browse for file. <br /><br />Current Status:<br />Operational with Limitations: The system is operational but experiencing slower processing speeds than usual. The Infoplus Development team is actively addressing the issues caused by the attempted upgrade to minimize disruption and improve system performance.<br />Ongoing Resolution Efforts: We are committed to resolving the identified issues as quickly and efficiently as possible. Our team is focused on optimizing system operations and ensuring stability across all services.<br />Updates and Communication: We will continue to provide timely updates regarding our progress and any changes to the system status. Your patience and understanding during this time are greatly appreciated.<br /><br />Recommendations for Users:<br />Monitor Status Updates: Please continue to check our status page for the most current information and developments related to these issues.<br />Contact Support: For urgent issues or further assistance, our support team is available to help address your concerns and provide support.<br /><br />Infoplus is currently working to resolve the MySQL errors and updating the necessary tables to proceed with the update. Additionally, new job servers are being configured to be added to the job processing pool to help increase the processing speeds.</p>tag:status.infopluscommerce.com,2005:Incident/200914702024-02-27T20:19:29-06:002024-02-27T20:19:29-06:00EasyPost experiencing shipping issues<p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>20:19</var> CST</small><br><strong>Resolved</strong> - EasyPost has resolved this issue and users should no longer experience any shipping issues.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>15:43</var> CST</small><br><strong>Identified</strong> - EasyPost is experiencing an issue that is causing the following error to show during shipping: "An upstream service failed when responding to our requests please try again or contact support." EasyPost is aware and is working on the issue. We thank you for your patience while they work to correct the issue and will provide updates here.</p>tag:status.infopluscommerce.com,2005:Incident/200014612024-02-25T16:43:42-06:002024-02-25T16:43:42-06:00Database Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>16:43</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>16:27</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>12:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>16</var>, <var data-var='time'>11:32</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing a mandatory maintenance on our databases at this time. We appreciate your patience and will send a notification when the task is complete.</p>tag:status.infopluscommerce.com,2005:Incident/200299522024-02-20T12:34:31-06:002024-02-20T12:34:31-06:00UPS experiencing issues<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:34</var> CST</small><br><strong>Resolved</strong> - UPS has resolved the issue and shipments are functioning normally.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:08</var> CST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>09:08</var> CST</small><br><strong>Identified</strong> - Users are reporting problems shipping with UPS. Please refer to UPS's status page for further information. We will monitor and provide updates as we learn of them.</p>tag:status.infopluscommerce.com,2005:Incident/199927172024-02-15T10:47:59-06:002024-02-15T10:47:59-06:00Ticketing system experiencing inconsistent performance<p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>10:47</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>15</var>, <var data-var='time'>09:38</var> CST</small><br><strong>Monitoring</strong> - Our ticketing software is experiencing a period of general instability which may result in delayed responses.</p>tag:status.infopluscommerce.com,2005:Incident/199151752024-02-06T11:49:02-06:002024-02-06T11:49:02-06:00Certain notifications are not working as intended<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>11:49</var> CST</small><br><strong>Resolved</strong> - The issue causing notification problems has been identified and fixed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>13:55</var> CST</small><br><strong>Identified</strong> - Certain notifications are not working as intended. We have discovered the root cause of the issue and are putting together a resolution.</p>tag:status.infopluscommerce.com,2005:Incident/199165222024-02-05T22:45:15-06:002024-02-05T22:45:15-06:00Database maintenance<p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:45</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:18</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:27</var> CST</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Feb <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.infopluscommerce.com,2005:Incident/197675902024-02-01T22:38:24-06:002024-02-01T22:38:24-06:00Scheduled Maintenance<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:38</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:29</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>19</var>, <var data-var='time'>11:07</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.infopluscommerce.com,2005:Incident/198373772024-01-26T10:52:16-06:002024-01-26T10:52:17-06:00Brief server outage under investigation<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>10:52</var> CST</small><br><strong>Resolved</strong> - We identified a database issue that caused a very brief outage. We are continuing to monitor, but we don't expect any further issues.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>06:30</var> CST</small><br><strong>Investigating</strong> - Infoplus experienced a brief server outage, the cause of which we are investigating. All systems are functional and we are monitoring the servers closely.</p>tag:status.infopluscommerce.com,2005:Incident/194830412024-01-04T22:53:04-06:002024-01-04T22:53:04-06:00Infoplus Maintenance<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:53</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:31</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>19</var>, <var data-var='time'>14:44</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.infopluscommerce.com,2005:Incident/194215982023-12-12T15:49:35-06:002023-12-12T15:49:35-06:00Some websites becoming unresponsive<p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:49</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:39</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:25</var> CST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Dec <var data-var='date'>12</var>, <var data-var='time'>15:24</var> CST</small><br><strong>Investigating</strong> - We're currently looking into reported website unresponsiveness. Our dedicated team is on the case, working to identify and resolve the issue swiftly. Your patience and understanding are greatly appreciated. We'll keep you posted on our progress through this status page incident.</p>tag:status.infopluscommerce.com,2005:Incident/193708742023-12-07T21:20:56-06:002023-12-07T21:20:56-06:00Upgrading Server Instance<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:20</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:11</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:03</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:14</var> CST</small><br><strong>Scheduled</strong> - We will be undergoing maintenance at this time. While it is scheduled for an hour, we only anticipate a 15 minute interruption for fulfillment plans running cartonization, rate shopping, etc.</p>tag:status.infopluscommerce.com,2005:Incident/192439642023-11-29T13:20:44-06:002023-11-29T13:20:44-06:00UPS reporting error rates via the API<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:20</var> CST</small><br><strong>Resolved</strong> - Error rates have returned to normal; we are still continuing to monitor the situation but currently, everything is resolved.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:55</var> CST</small><br><strong>Monitoring</strong> - We are continuing to monitor the situation and will update as soon as it's resolved. No other carriers are reporting issues at this time.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>12:06</var> CST</small><br><strong>Investigating</strong> - Our shipping partners have notified us that they are receiving higher than normal error rates and timeouts when purchasing labels from UPS. This will effect the user's ability to rate shop or ship using UPS. We are currently in communication with our shipping partners and will continue to update as we learn more.</p>tag:status.infopluscommerce.com,2005:Incident/192272632023-11-28T08:34:11-06:002023-11-28T08:34:11-06:00FedEx experiencing issues with shipments<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>08:34</var> CST</small><br><strong>Resolved</strong> - FedEx operations have returned to normal; UPS is mostly normal. Refer to their status page for further information as needed.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>10:09</var> CST</small><br><strong>Update</strong> - UPS Mail Innovations is also having issues with shipments and web traffic. As with FedEx, it is recommended to monitor their status page for further information.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:48</var> CST</small><br><strong>Investigating</strong> - FedEx is experiencing issues with shipments and web traffic. It is recommended to monitor their status page for further information.</p>tag:status.infopluscommerce.com,2005:Incident/192118932023-11-27T09:33:26-06:002023-11-27T09:33:26-06:00Degraded FedEx Rating Performance<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>09:33</var> CST</small><br><strong>Resolved</strong> - FedEx's operations have returned to normal.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>12:42</var> CST</small><br><strong>Investigating</strong> - FedEx is experiencing a performance issue rating shipments. Be sure to check FedEx's status page for updates if this is affecting you.</p>tag:status.infopluscommerce.com,2005:Incident/190881132023-11-16T22:57:31-06:002023-11-16T22:57:31-06:00Infoplus Maintenance<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:57</var> CST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:42</var> CST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>22:00</var> CST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>15:59</var> CST</small><br><strong>Scheduled</strong> - Infoplus will be undergoing scheduled maintenance from 10:00pm - 11:00pm CT on Thursday November 16, 2023. Your access to Infoplus may be interrupted during this time period.</p>tag:status.infopluscommerce.com,2005:Incident/191216512023-11-15T16:25:12-06:002023-11-15T16:25:12-06:00Shopify improperly identifying that an Order has a shipping address when an address is missing<p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>16:25</var> CST</small><br><strong>Resolved</strong> - We have created a solution that allows users to proceed in the short term while a longer term solution is still being investigated with our 3rd party partner. If you have experienced the issue wherein Shopify incorrectly imports orders into Infoplus as though they have a shipping address when they do not, please reach out to Support for the solution and we will be happy to share it with you.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>09:58</var> CST</small><br><strong>Update</strong> - Shopify is encountering an issue wherein it's improperly identifying that an Order has a shipping address when it technically does not.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:08</var> CST</small><br><strong>Update</strong> - Shopify is encountering an issue wherein it's improperly identifying that an Order has a shipping address when it technically does not.</p><p><small>Nov <var data-var='date'>14</var>, <var data-var='time'>15:07</var> CST</small><br><strong>Identified</strong> - Shopify is encountering an issue wherein it's improperly identifying that an Order has a shipping address when it technically does not.</p>tag:status.infopluscommerce.com,2005:Incident/190581542023-11-09T09:22:42-06:002023-11-09T09:22:42-06:00FedEx experiencing difficulties with their API<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>09:22</var> CST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>11:56</var> CST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>08:43</var> CST</small><br><strong>Investigating</strong> - FedEx is experiencing issues with their API. We recommend monitoring their status page to stay up-to-date. We will continue to monitor and update this page to reflect any changes.</p>tag:status.infopluscommerce.com,2005:Incident/189721182023-10-31T08:38:39-05:002023-10-31T08:38:44-05:00Some users are reporting experiencing issues with their sites<p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>08:38</var> CDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>16:01</var> CDT</small><br><strong>Update</strong> - It seems there are issues with UPS services, with them being slow to respond. We will monitor the situation.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:41</var> CDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>30</var>, <var data-var='time'>15:40</var> CDT</small><br><strong>Investigating</strong> - We are currently investigating.</p>